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Customer Support Engineer

On-site
  • Houten, Utrecht, Netherlands
Customer Support

Job description


Who are we?

Energyworx is a rapidly growing data analytics and machine learning company, operating in a changing world of energy use. In this world, we move away from fossil fuels transitioning to a diverse Energy Mix and a change from centralized to distributed generation. People and communities care about energy efficiency and want to be engaged in reducing their environmental impact. This requires a rethink of the structure and suppleness of the Smart Grid and its systems. Data is fuelling the industry and Energyworx is putting these disparate data streams and stores to use with high tech energy intelligence to solve today’s information challenges. In this way, we deliver value in days, rather than months or years. Our mission is to enable the global energy evolution in the energy industry. We therefore only work with the most talented people who share our DNA. Do you have what it takes?


Job requirements

Who are you?


As a Customer Support Engineer role, we're seeking an individual who embodies technical expertise, collaborative spirit, and a customer-centric approach. Do you have experience diagnosing and troubleshooting technical issues? We're looking for someone with a strong foundation in these areas, coupled with a track record of delivering exceptional customer support experiences. If you have a passion for problem-solving and a commitment to ensuring customer satisfaction, we want to hear from you!

Your main responsibilities will be:

  • Diagnosing and troubleshooting technical issues

  • Cultivating good relationships with customers and understanding their business processes

  • Collaborating with cross-functional teams

  • Contributing to knowledge sharing and continuous improvement


Qualifications
Requirements:

  • Previous experience in a customer support role

  • Adaptability to a fast-changing environment

  • Organized and multi-tasked capacity

  • Professional level of English

  • Proficiency in Python

  • Familiarity with Cloud Services (GCP is a plus)


Preferred:

  • Experience with GitLab

  • Knowledge of Terraform

  • Experience with SQL

Does This Sound Like You?

Are you passionate about providing exceptional customer service and resolving technical issues with precision and expertise? Do you thrive in a dynamic and fast-paced environment where problem-solving skills are paramount? If so, we have an exciting opportunity for you!

We are currently seeking a dedicated and proactive Customer Support Engineer to join our team that plays a crucial role in ensuring that our customers are satisfied and successful. You'll promptly handle their technical questions and solve complex issues that involve understanding their business processes. You will have the opportunity to work closely with international customers, leveraging your technical expertise and communication skills to deliver outstanding support and cultivate strong relationships.

What do we offer?

You are going to work in a fast-paced, dynamic, and innovative environment! You will deal with large data volumes and data engineering will be a big part of your role. You are going to be surrounded by talented people who challenge you, with room for fun during work. We encourage you to take ownership, be creative, learn, experiment, and develop yourself by continuously working with the best technologies and solutions. At Energyworx we are shaping the future together!

Apply?

For more information about this vacancy please reach out to us at jobs@energyworx.org. Convinced? Please apply directly!

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